Beschreibung : Operations Intern (M/F/D). Unternehmen : AEYDE. Lage : Berlin
LAND : DEUTSCHLAND BUNDESLAND : BERLIN STADT : BERLIN BERUFSFELDER : HANDEL VERTRAGSFORM : PRAKTIKUM/TRAINEESHIP ARBEITSZEIT : VOLLZEIT
Stellenbeschreibung
Your tasks- Work closely with the Operations team to respond to customer inquiries through several channels (Email, Social, and Telephone), delivering world class, luxury customer service to Aeyde clients
- Take ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty
- Assist with customer service reporting using Gorgias and Shopify
- Support with the preparation for online collection launches
- Create shipping and customs documents, as well as manage these in our ERP system
- Contribute to dedicated operations projects
- Help the supply chain management team to support them in their day-to-day and be flexible on taking on new challenge
- Currently enrolled as a student and looking for a 6-month compulsory internship as part of your university studies
- Studies in Business, Supply Chain, Fashion Management or other relevant subjects
- Ability to work within a fast-paced environment together with several teams
- Well organized and detail-oriented
- Strong Excel skills
- Experience with Shopify and NetSuite a plus
- Excellent communication skills in English required, German is a plus
- Legally authorized to take up employment in Germany
- Start: Mid-August or September 2023
- A modern office in the heart of Berlin
- An international team of digital-, business- and fashion experts
- Flexible working hours
- Personal voucher for you and your friends and further specials for employees
- We support gym memberships and public transportation
